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Cache & Site Data",[186,187,188,189,193],"p",{},"If batapp is misbehaving — stale data, missing items, layout glitches — there are ",[190,191,192],"strong",{},"three levels"," of cache clearing. Start with the safest option and only escalate if the issue persists.",[195,196,197,216],"table",{},[198,199,200],"thead",{},[201,202,203,207,210,213],"tr",{},[204,205,206],"th",{},"Level",[204,208,209],{},"What it clears",[204,211,212],{},"What it keeps",[204,214,215],{},"When to use",[217,218,219,234,248],"tbody",{},[201,220,221,225,228,231],{},[222,223,224],"td",{},"1. Soft Refresh (in app)",[222,226,227],{},"Nothing — just re-fetches data",[222,229,230],{},"Everything",[222,232,233],{},"Data looks stale or out of sync",[201,235,236,239,242,245],{},[222,237,238],{},"2. Hard Refresh (in app)",[222,240,241],{},"Local synced data (Replicache)",[222,243,244],{},"Login, user settings, preferences",[222,246,247],{},"Data is wrong, corrupted, or duplicated",[201,249,250,253,258,261],{},[222,251,252],{},"3. Clear Site Data (browser)",[222,254,255,257],{},[190,256,230],{}," — synced data, login, settings, preferences",[222,259,260],{},"Nothing for batapp",[222,262,263],{},"Nothing else worked; app won't load",[265,266],"hr",{},[268,269,271],"h2",{"id":270},"level-1-soft-refresh-safest","Level 1 — Soft Refresh (safest)",[186,273,274,275,278],{},"In the app, go to ",[190,276,277],{},"Help → Refresh → Soft Refresh",".",[186,280,281],{},"This pulls the latest data from the server without deleting anything locally. Safe to run at any time. Try this first.",[265,283],{},[268,285,287],{"id":286},"level-2-hard-refresh-in-app","Level 2 — Hard Refresh (in-app)",[186,289,274,290,278],{},[190,291,292],{},"Help → Refresh → Hard Refresh",[186,294,295,296,299,300,303],{},"This ",[190,297,298],{},"deletes batapp's local synced data cache"," and re-downloads everything from the server. Your login, user settings, and preferences (stored separately in browser localStorage) are ",[190,301,302],{},"not"," affected.",[305,306,309],"callout",{"color":307,"icon":308},"info","i-lucide-info",[186,310,311,312,316],{},"If you have pending unsynced changes, batapp will warn you and ask you to type ",[313,314,315],"code",{},"REFRESH"," to confirm before proceeding.",[186,318,319],{},"Use this when records look wrong, duplicated, or out of date — not when the app itself won't load.",[305,321,324],{"color":322,"icon":323},"warning","i-lucide-triangle-alert",[186,325,326,329,330,333,334,336,337,339],{},[190,327,328],{},"Note:"," A browser hard refresh (",[313,331,332],{},"Ctrl/Cmd + Shift + R",") is ",[190,335,302],{}," the same thing. The browser shortcut only reloads page files (HTML/JS/CSS) — it does ",[190,338,302],{}," clear batapp's local synced data or your settings.",[265,341],{},[268,343,345],{"id":344},"level-3-clear-site-data-last-resort","Level 3 — Clear Site Data (last resort)",[186,347,348,349,352],{},"This is a last resort. It wipes ",[190,350,351],{},"everything"," for batapp from your browser — synced data, login session, user settings, preferences. You'll be signed out and the app will start fresh.",[305,354,356],{"color":355,"icon":323},"error",[186,357,358,361],{},[190,359,360],{},"Any unsynced local data will be permanently lost."," If you have changes that haven't synced to the server, they will be gone. There is no way to recover them.",[305,363,364],{"color":307,"icon":308},[186,365,366,367,373],{},"The steps below clear data ",[190,368,369,370],{},"only for ",[313,371,372],{},"app2.batapp.co.za"," — your logins and cached data for other websites are not affected.",[186,375,376],{},"Only proceed if Hard Refresh hasn't resolved the issue.",[378,379,381],"h3",{"id":380},"google-chrome","Google Chrome",[383,384,385,395,402,408,423],"ol",{},[386,387,388,389],"li",{},"Visit ",[390,391,392],"a",{"href":392,"rel":393},"https://app2.batapp.co.za",[394],"nofollow",[386,396,397,398,401],{},"Click the ",[190,399,400],{},"tune/sliders icon"," (or padlock) on the far left of the address bar",[386,403,404,405],{},"Click ",[190,406,407],{},"Site settings",[386,409,410,411,414,415,418,419,422],{},"Next to ",[190,412,413],{},"Usage",", click ",[190,416,417],{},"Delete data"," (or scroll to ",[190,420,421],{},"Clear data",")",[386,424,425,426],{},"Confirm by clicking ",[190,427,428],{},"Delete",[378,430,432],{"id":431},"mozilla-firefox","Mozilla Firefox",[383,434,435,440,446,451],{},[386,436,388,437],{},[390,438,392],{"href":392,"rel":439},[394],[386,441,397,442,445],{},[190,443,444],{},"padlock icon"," on the left of the address bar",[386,447,404,448],{},[190,449,450],{},"Clear cookies and site data...",[386,452,425,453],{},[190,454,455],{},"Remove",[378,457,459],{"id":458},"microsoft-edge","Microsoft Edge",[383,461,462,467,471,480,490],{},[386,463,388,464],{},[390,465,392],{"href":392,"rel":466},[394],[386,468,397,469,445],{},[190,470,444],{},[386,472,404,473,476,477],{},[190,474,475],{},"Cookies and site data"," → ",[190,478,479],{},"Manage cookies and site data",[386,481,482,483,485,486,489],{},"Find ",[313,484,372],{}," in the list and click the ",[190,487,488],{},"trash icon"," to remove it",[386,491,404,492],{},[190,493,494],{},"Done",[378,496,498],{"id":497},"safari-mac","Safari (Mac)",[383,500,501,514,521,526,533,541],{},[386,502,503,504,476,507,510,511,422],{},"In the menu bar, click ",[190,505,506],{},"Safari",[190,508,509],{},"Settings"," (or ",[190,512,513],{},"Preferences",[386,515,516,517,520],{},"Go to the ",[190,518,519],{},"Privacy"," tab",[386,522,404,523],{},[190,524,525],{},"Manage Website Data...",[386,527,528,529,532],{},"Search for ",[313,530,531],{},"batapp"," in the search box",[386,534,535,536,538,539],{},"Select ",[313,537,372],{}," and click ",[190,540,455],{},[386,542,404,543],{},[190,544,494],{},[378,546,548],{"id":547},"safari-iphoneipad","Safari (iPhone/iPad)",[383,550,551,557,565,574,580],{},[386,552,553,554,556],{},"Open the ",[190,555,509],{}," app",[386,558,559,560,476,563],{},"Scroll down and tap ",[190,561,562],{},"Apps",[190,564,506],{},[386,566,567,568,476,571],{},"Tap ",[190,569,570],{},"Advanced",[190,572,573],{},"Website Data",[386,575,567,576,579],{},[190,577,578],{},"Edit"," (or swipe left on the entry)",[386,581,482,582,584,585],{},[313,583,372],{}," and tap the red minus button → ",[190,586,428],{},[378,588,590],{"id":589},"chrome-android","Chrome (Android)",[383,592,593,599,604,611,619],{},[386,594,595,596],{},"Open Chrome and visit ",[390,597,392],{"href":392,"rel":598},[394],[386,600,601,602,445],{},"Tap the ",[190,603,444],{},[386,605,567,606,510,609,422],{},[190,607,608],{},"Permissions and data",[190,610,475],{},[386,612,567,613,510,615,618],{},[190,614,417],{},[190,616,617],{},"Reset permissions"," and then clear storage)",[386,620,621,622],{},"Confirm by tapping ",[190,623,428],{},[265,625],{},[268,627,629],{"id":628},"still-having-issues","Still Having Issues?",[186,631,632,633,635],{},"If you continue to experience problems with ",[190,634,531],{}," after clearing site data:",[383,637,638,641,644,647],{},[386,639,640],{},"Try using an incognito/private browsing window",[386,642,643],{},"Check if you're using an outdated browser version",[386,645,646],{},"Disable browser extensions temporarily",[386,648,649,650],{},"Contact our support team at ",[390,651,653],{"href":652},"mailto:support@batapp.co.za","support@batapp.co.za",{"title":655,"searchDepth":656,"depth":656,"links":657},"",2,[658,659,660,669],{"id":270,"depth":656,"text":271},{"id":286,"depth":656,"text":287},{"id":344,"depth":656,"text":345,"children":661},[662,664,665,666,667,668],{"id":380,"depth":663,"text":381},3,{"id":431,"depth":663,"text":432},{"id":458,"depth":663,"text":459},{"id":497,"depth":663,"text":498},{"id":547,"depth":663,"text":548},{"id":589,"depth":663,"text":590},{"id":628,"depth":656,"text":629},"Step-by-step troubleshooting from a safe in-app refresh to a full browser site-data wipe.","md",{},true,{"title":130,"description":670},"ZjFUG_iCygawFc8YNGyrimdY10tpKFhf7CY7QfzZN_s",[677,679],{"title":126,"path":127,"stem":128,"description":678,"children":-1},"Solutions to frequently encountered issues in batapp.",null,1790086838286]