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Clear Browser Cache

Step-by-step troubleshooting from a safe in-app refresh to a full browser site-data wipe.

Clearing Cache & Site Data

If batapp is misbehaving — stale data, missing items, layout glitches — there are three levels of cache clearing. Start with the safest option and only escalate if the issue persists.

LevelWhat it clearsWhat it keepsWhen to use
1. Soft Refresh (in app)Nothing — just re-fetches dataEverythingData looks stale or out of sync
2. Hard Refresh (in app)Local synced data (Replicache)Login, user settings, preferencesData is wrong, corrupted, or duplicated
3. Clear Site Data (browser)Everything — synced data, login, settings, preferencesNothing for batappNothing else worked; app won't load

Level 1 — Soft Refresh (safest)

In the app, go to Help → Refresh → Soft Refresh.

This pulls the latest data from the server without deleting anything locally. Safe to run at any time. Try this first.

Level 2 — Hard Refresh (in-app)

In the app, go to Help → Refresh → Hard Refresh.

This deletes batapp's local synced data cache and re-downloads everything from the server. Your login, user settings, and preferences (stored separately in browser localStorage) are not affected.

If you have pending unsynced changes, batapp will warn you and ask you to type REFRESH to confirm before proceeding.

Use this when records look wrong, duplicated, or out of date — not when the app itself won't load.

Note: A browser hard refresh (Ctrl/Cmd + Shift + R) is not the same thing. The browser shortcut only reloads page files (HTML/JS/CSS) — it does not clear batapp's local synced data or your settings.

Level 3 — Clear Site Data (last resort)

This is a last resort. It wipes everything for batapp from your browser — synced data, login session, user settings, preferences. You'll be signed out and the app will start fresh.

Any unsynced local data will be permanently lost. If you have changes that haven't synced to the server, they will be gone. There is no way to recover them.
The steps below clear data only for app2.batapp.co.za — your logins and cached data for other websites are not affected.

Only proceed if Hard Refresh hasn't resolved the issue.

Google Chrome

  1. Visit https://app2.batapp.co.za
  2. Click the tune/sliders icon (or padlock) on the far left of the address bar
  3. Click Site settings
  4. Next to Usage, click Delete data (or scroll to Clear data)
  5. Confirm by clicking Delete

Mozilla Firefox

  1. Visit https://app2.batapp.co.za
  2. Click the padlock icon on the left of the address bar
  3. Click Clear cookies and site data...
  4. Confirm by clicking Remove

Microsoft Edge

  1. Visit https://app2.batapp.co.za
  2. Click the padlock icon on the left of the address bar
  3. Click Cookies and site data → Manage cookies and site data
  4. Find app2.batapp.co.za in the list and click the trash icon to remove it
  5. Click Done

Safari (Mac)

  1. In the menu bar, click Safari → Settings (or Preferences)
  2. Go to the Privacy tab
  3. Click Manage Website Data...
  4. Search for batapp in the search box
  5. Select app2.batapp.co.za and click Remove
  6. Click Done

Safari (iPhone/iPad)

  1. Open the Settings app
  2. Scroll down and tap Apps → Safari
  3. Tap Advanced → Website Data
  4. Tap Edit (or swipe left on the entry)
  5. Find app2.batapp.co.za and tap the red minus button → Delete

Chrome (Android)

  1. Open Chrome and visit https://app2.batapp.co.za
  2. Tap the padlock icon on the left of the address bar
  3. Tap Permissions and data (or Cookies and site data)
  4. Tap Delete data (or Reset permissions and then clear storage)
  5. Confirm by tapping Delete

Still Having Issues?

If you continue to experience problems with batapp after clearing site data:

  1. Try using an incognito/private browsing window
  2. Check if you're using an outdated browser version
  3. Disable browser extensions temporarily
  4. Contact our support team at support@batapp.co.za

Common Issues

Solutions to frequently encountered issues in batapp.